FAQ

Account management and security

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 9 Oct 202513,448
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 8 Sept 202515,603
What is sub-account?
Published on 22 Aug 2023Updated on 26 Jan 20261,787
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 15 Jan 202623,202
How do I close my account? (web)
Published on 22 Aug 2023Updated on 3 Nov 2025449
How do I close my account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025875
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 27 Jan 2026395
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 23 Jan 2026349
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 25 Jan 2026455
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025378
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025579
How do I change my login password?
Published on 22 Aug 2023Updated on 21 Jan 202619,305
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,642
I haven't received the SMS code
Published on 16 Aug 2023Updated on 25 Dec 202531,585
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 29 Jan 20264,186

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