FAQ

Account, security, and verification

How do I close my account? (web)
Published on 22 Aug 2023Updated on 3 Nov 2025446
How do I close my account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025874
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 10 Oct 2025394
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 23 Jan 2026345
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 15 Dec 2025375
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025578
How do I change my login password?
Published on 22 Aug 2023Updated on 21 Jan 202619,267
How do I update my login password?
Published on 22 Aug 2023Updated on 15 Oct 202528
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 17 Nov 20256,522
I haven't received the SMS code
Published on 16 Aug 2023Updated on 25 Dec 202531,449
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 8 Jan 202612,084
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 17 Nov 20254,179
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 17 Nov 20251,694
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 8 Sept 20254,160
OKX Beginner's Guide
Published on 20 Mar 2023Updated on 6 Jan 20261,668

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