FAQ

Account, security, and verification

How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202537
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Nov 17, 202540
What are sanctions?
Published on Sep 1, 2024Updated on Nov 17, 20252
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Jan 2, 202639
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Dec 19, 202532
How do I update my authenticator app?
Published on Aug 1, 2024Updated on Oct 15, 2025132
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Jan 23, 20267
How do I freeze my account? (app)
Published on Jul 11, 2024Updated on Oct 15, 20256
How do I register an account on OKX?
Published on May 23, 2024Updated on Jan 22, 202625,821
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on Oct 8, 2025131
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Sep 27, 2025100
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025262
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Sep 27, 2025106
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Sep 27, 202561

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